Business continuity and disaster recovery services help UK organisations keep critical operations running and restore systems and data to agreed priorities.

The result is a tested recovery model with clear priorities, named owners, and evidence that critical services can be restored.

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What does Disaster Recovery as a Service include?

KMayer maps critical services, dependencies, recovery time objectives (RTO), recovery point objectives (RPO), backups, roles, communications, and test evidence. Business continuity keeps operations running during disruption. Disaster recovery restores IT systems and data.

This service is designed for UK organisations where downtime would affect customers, revenue, compliance, or essential operations. Scope starts with the services that matter most and the dependencies they need to recover.

Compare providers by how they define RTO and RPO, validate backups, test recovery, document dependencies, assign incident roles, and report unresolved risk.

What this service covers

The service can cover business impact analysis, dependency mapping, backup assurance, recovery design, runbooks, tabletop exercises, technical recovery tests, and improvement actions.

Recovery confidence

Test whether backup and recovery expectations are realistic, current, and properly aligned to business priorities.

Continuity planning

Clarify what matters most, what must recover first, and how recovery responsibilities are actually handled.

Resilience improvement

Strengthen the technical and operational measures that support recoverability and continuity.

Operational readiness

Improve documentation, review cadence, and exercise support so plans do not stay theoretical.

Delivery formats and engagement models

Choose an assessment, a defined recovery project, or an ongoing continuity programme. The right model depends on current evidence, service criticality, and who will own testing and remediation.

Managed Service

Ongoing service ownership, monitoring, maintenance, governance, and review activity around continuity. Best fit: organisations that need steadier day-to-day control, predictable operational support, and a named delivery rhythm. Commercial approach: Monthly managed service with tailored scope, agreed review cadence, and optional escalation coverage.

Project Delivery

A defined piece of delivery work such as modernisation, migration, hardening, remediation, rollout, or structured transition. Best fit: organisations that need a clear start and finish with named milestones and change control. Commercial approach: Project-based delivery with a defined scope, delivery plan, and optional transition into ongoing support.

Advisory and Assessment

Technical review, discovery, roadmap shaping, governance input, and decision support before larger delivery commitments are made. Best fit: buyers who need clearer direction, technical validation, or stakeholder-ready recommendations before execution begins. Commercial approach: Retained advisory or assessment-led engagement with practical outputs rather than a generic strategy deck.

24/7 Coverage Option

Extended coverage, incident response coordination, and escalation pathways for environments that cannot rely on business-hours support alone. Best fit: live services, multi-site estates, customer-facing platforms, or operational teams with continuity-sensitive workloads. Commercial approach: Optional add-on to managed service or operational support scope, aligned to criticality and response expectations.

Enterprise Scale Option

Multi-site rollout support, governance alignment, reporting structure, wider stakeholder coordination, and controlled delivery across more complex estates. Best fit: enterprise-style environments, regulated operations, and growth scenarios where local fixes are no longer enough. Commercial approach: Enterprise programme or phased rollout engagement with tailored governance, service management, and reporting layers.

Expected business outcomes

Leaders receive a clear recovery order, realistic recovery targets, named responsibilities, and test evidence. Technical teams receive runbooks, dependencies, actions, and escalation paths.

Peace of mind

More dependable recovery assumptions for leaders and operations teams.

Confidence

Stronger evidence that backup, restoration, and continuity planning are being handled seriously.

Control

A clearer understanding of priorities, dependencies, and where resilience still needs work.

DRaaS and business continuity questions for UK buyers

These answers cover the questions UK buyers most often ask when comparing business continuity and disaster recovery providers.

A recovery plan should map the applications, identity services, data, networks, cloud platforms, infrastructure, integrations, suppliers, people, sites, and communications each critical service depends on. Those dependencies should be tied to recovery priorities, owners, sequencing, testing, and realistic recovery paths so a restored backup can support an operable business service.

Yes. Backup protection, recovery discipline, isolation assumptions, and continuity-aware response planning all matter in ransomware-affected environments.

Yes. Smaller estates can still have high continuity exposure if a few critical systems, suppliers, or sites carry most of the operational load.

It turns recovery assumptions into something more defensible, reviewable, and aligned to real service priorities instead of wishful thinking.

Recovery priorities should reflect business impact, service dependencies, data loss tolerance, and the time each service can remain unavailable. Those decisions give technical teams a clear basis for recovery sequencing and testing.

Recovery plans should be tested regularly. For critical services, a practical baseline is at least one end-to-end exercise each year, with additional tabletop or technical tests after material changes or incidents. The scope should include representative dependencies for contact centres, housing-management platforms, and core finance systems when those services are in scope. Each exercise should record RTO and RPO performance, failover results, owners, exceptions, follow-up actions, and a leadership-ready recovery-readiness summary.

Recovery time objective (RTO) is the target time for restoring a service after disruption. Recovery point objective (RPO) is the maximum acceptable period of data loss. Both targets should reflect business impact, technical dependencies, and tested recovery capability.

Ask how critical services and dependencies will be identified, how RTO and RPO targets will be agreed, how backups and recovery paths will be tested, who owns actions during an incident, what evidence will be reported, and how supplier handover or exit will work.

Disaster Recovery as a Service (DRaaS) is a managed approach to restoring IT systems and data after disruption using agreed recovery priorities, RTO and RPO targets, protected backups, recovery infrastructure, and regular testing. KMayer helps UK organisations assess dependencies, design recovery plans, validate backups and failover, define incident roles, and record recovery evidence. Scope, responsibilities, test frequency, and supplier handover are agreed before service starts.

The cost of business continuity and disaster recovery services in the UK depends on the number and criticality of services, users, sites, platforms and suppliers in scope, agreed RTO and RPO targets, backup and data volumes, retention, replication or failover requirements, cloud recovery resources, test frequency, incident coverage, onsite support, regulatory evidence, and the condition of existing backup and recovery arrangements. Backup software, cloud storage, compute and third-party licence charges are separate unless the agreed proposal states otherwise. KMayer confirms business impact, protected workloads, recovery priorities, test cadence, responsibilities, exclusions, escalation, handover and exit before pricing is agreed. A scoped assessment is required for an accurate proposal.

Talk to KMayer about business continuity and disaster recovery

To assess your current recovery readiness, KMayer can review critical services, dependencies, RTO, RPO, backup evidence, recovery tests, and ownership before a delivery scope is agreed.

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